Legal

Everything you need to know about shipping, returns, and how we handle your data. We keep it simple and fair.

Shipping

We ship from Den Bosch, Netherlands with care.

Delivery Times

Delivery within 5 days

Delivery Guarantee: All orders are delivered within 30 days. If we can't meet this, you may cancel for a full refund.

Shipping Costs

Netherlands€5.99 - Free above €50.00
Belgium & Germany€7.95
Rest of EU€12.95

Returns & Refunds

30 days to decide. No questions asked.

How It Works

1

Email us at support@printme.art with your order number

2

We'll send you a return shipping label

3

Pack the item securely and drop it off

4

Refund processed within 5-7 business days

Extended Return Period

We offer 30 days to return your order — longer than the 14-day legal minimum (bedenktijd). Simply email us at support@printmeart.nl to start a return.

Items must be in original, undamaged condition. Custom prints (your own uploaded designs) are excluded from the right of withdrawal, unless there's a quality issue.

Terms of Service

The legal stuff, kept simple.

General

By using our website and services, you agree to these terms. We sell museum-quality giclée prints and frames. All product images are representative; slight color variations may occur due to monitor settings.

Pricing

All prices shown include BTW (Dutch VAT). Shipping costs are displayed separately before checkout.

Orders & Payment

Payment is processed securely through iDEAL, credit card, and Klarna. By placing an order, you're making an offer to purchase which we'll confirm via email. The purchase agreement is formed when we send this confirmation.

Intellectual Property

Our curated collection features public domain artworks. Original content, website design, and branding are © PrintMe Art. You may not reproduce our website content without permission.

Warranty

You have legal warranty rights (wettelijke garantie). If your product doesn't match what you ordered or is defective, contact us and we'll resolve it — repair, replacement, or refund.

These terms are governed by Dutch law. Any disputes will be handled by the courts of 's-Hertogenbosch.

Complaints

We want to make it right.

How to Submit a Complaint

If you're not satisfied with our products or service, please let us know. We take all complaints seriously and aim to resolve them fairly and quickly.

1

Email us at support@printmeart.nl with your order number and a clear description of the issue

2

We'll acknowledge your complaint within 2 business days

3

We aim to resolve complaints within 14 days

Not Satisfied with Our Response?

If we can't reach a solution together, you can submit your complaint to the European Online Dispute Resolution platform: ec.europa.eu/odr

Compliance

Report copyright or legal issues.

Report a Compliance Issue

Use this form to report copyright infringement, trademark violations, or other legal concerns about content on our platform.

Link to the specific page or product you're reporting

Important: By submitting this report, you confirm that the information provided is accurate to the best of your knowledge. False reports may have legal consequences. We take all reports seriously and will investigate each submission promptly.

Privacy Policy

Your data belongs to you.

What We Collect

  • ✓ Name and email (to process orders)
  • ✓ Shipping address (to deliver)
  • ✓ Order history (for your account)
  • ✓ Payment info (processed by payment provider)

What We Don't Do

  • ✗ Sell your data to third parties
  • ✗ Send marketing without consent
  • ✗ Track you across websites without your consent
  • ✗ Keep data longer than needed

Cookies & Tracking

We use cookies and similar technologies to understand how our website is used and to measure advertising performance. We only enable non-essential tracking after you give consent in the cookie banner.

Google Analytics & Google Ads

Used for analytics and ad conversion measurement. When enabled, Google may set cookies/identifiers to help measure visits and campaign performance.

Azure Application Insights

Used to monitor site performance and errors (telemetry). When enabled, it may use browser storage/cookies to help understand sessions and diagnose issues.

You can withdraw consent at any time by clearing your browser storage. If you have questions, contact us at support@printmeart.nl.

Your Rights (AVG/GDPR)

Under European privacy law, you have the right to:

  • • Access your personal data
  • • Correct inaccurate data
  • • Request deletion of your data
  • • Object to data processing
  • • Data portability

Data Retention

We keep order data for 7 years (legal requirement for tax purposes). Account data is kept until you delete your account. Custom uploaded images are deleted after order completion.

To exercise your rights or ask questions, email support@printmeart.nl — we'll respond within 30 days.

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